New Surface Tablets from Microsoft

When Microsoft first unveiled their new Surface tablets last year, they were received with middling reviews, especially the lower-end Surface RT. Less than a year after the original release, Microsoft has already announced the next generation of Surface tablets. The “RT” designation has been dropped and the new tablets are now the Surface 2 and the Surface Pro 2.

The technical specs for both devices have been significantly upgraded and the performance gap between the two remains about the same as before. However, the real innovation with Microsoft’s next round of tablet wars comes in the accessories:


Users of the original Surface tablets complained of low battery life and limited options for recharging. Microsoft listened very well and in addition to more than doubling the included battery’s life, provided users with three accessories specifically for battery life. The first is the power cover, which Microsoft claims will extend the battery life by up to 10 hours. Microsoft also released a car charger for the device, which pulls more power than a standard USB car charger provides. The third accessory not only plugs the device into the wall, but into just about everything else as well. The docking station plugs into the bottom of the Surface Pro or Surface Pro 2 and connects it to a power outlet and has a display connector, four USB connectors, Ethernet, and audio I/O.

Microsoft also released a number of other “smart covers” for the Surface. The original Touch Cover with a touch-sensitive flat keyboard has been upgraded to be more sensitive and thinner. Users can also perform touch gestures on the keyboard, like panning and zooming. A surprise announcement also came in the form of the remix cover, co-designed by producers Linkin Park. It provides the user with DJ controls for mixing their own music.

Also announced were wireless adapters for the Touch and Type covers, a special Arc Mouse for Surface, and an upgraded kickstand for improved lap and desk viewing. Rumors have been circling for months concerning a “Surface Mini” with a 7.5” screen, although the device did not show its face at Microsoft’s event.

The Surface 2 will retail for $449 and the Surface Pro 2 for $899. Pre-ordering is available now and the tablets will ship on October 22nd. The Surface 2 includes Office 2013 and all Surface tablets come with free international calling via Skype.

 

 

The Switch to Windows 8 - Part 3

It’s been almost a month since I made the switch to Windows 8, and my feelings are mixed. Here are some of the things that, so far, I like and others that I’d like to ditch.

Windows 8’s integration with touch screen devices is undeniably cool. Being able to touch to launch an app, slide a program left or right with your finger, pinch to minimize or spread your fingers to zoom, or drag a program down to close it takes some of the frustration out of getting used to the new look and functionality of the OS.

I love the faster boot up time - I’m up and running within seconds of pressing the power button. While it’s no fault of the OS, beware of the load that certain programs can put on your system. I installed Spotify, a music streaming service, and it began starting up automatically every time I booted up my PC. This added at least two minutes of sluggish or unresponsive lag time to my start up time while Spotify loaded and started to run. Luckily, Windows 8’s Task Manager has a “Startup” tab that shows you a list of all programs that auto launch when you boot up your system and their “startup impact” (none, low, medium, or high). I was able to select Spotify in the list, right click and choose “disable” to stop it from starting up automatically and restore my system’s speedy startup time.


I like the look of Metro’s scrolling apps and images - it’s far more exciting than the static desktop page. Unfortunately, I spend most of my time on the Desktop page. This is most likely a function of familiarity, but I’m more annoyed than smitten with the process of jumping between the Metro start screen and the Desktop where I do my work. I still haven’t gotten used to moving between programs in Metro. I find it easier to switch between active applications by clicking the icon in the bottom taskbar (in Desktop) than having to remember just the right way to click and in which corner to access running programs in Metro.

It’s pretty convenient that whenever you are on the Metro Start screen you can just start typing to automatically pull up the search menu in the right side of your screen. This lets you quickly find programs, apps or functions that you may otherwise waste time clicking around to find. For example, typing “task” while on your Start screen will cause the search bar to appear and resultant “Task Manager” icon to pop up on your screen, like magic.

The Windows logo button is linked to a bevy of new functionality. Click it at any time to be returned to the Start Screen; click again to toggle back to the last program you were using. This is surprisingly handy when you’ve navigated into an app that doesn’t have a “_” to minimize or “x” to close in sight. Windows logo key + D lets you toggle back and forth to your Desktop. For a more hot key options, check out Window’s list of new keyboard shortcuts here: http://windows.microsoft.com/en-us/windows-8/new-keyboard-shortcuts

I’m not enamored with the inability to easily work within two programs side-by-side in Metro. You can left click an app or program and choose to “Snap left” or “Snap right,” but the program you aren’t actively working in is relegated to a small fraction of your screen that I find relatively unusable.

Next week I’ll explore whether the upcoming Windows 8.1 update will convert me from a Desktop-diehard to the new OS once and for all.

Apps That Pay You Back

My four year old has a serious case of the “gimmes.” From every toy his friends have to things on the shelf in the store, just about everything elicits a “can I have that?” from his early consumer mouth. This has led to many discussions about how “money doesn’t grow on trees,” and “you can’t get something for nothing.” It turns out that I may have been mistaken about that second part. Armed with a Smartphone and a few free apps, you can earn rewards, gift cards or sometimes even cash for doing things you probably already do. Here’s how you can earn some money for nothing.

Imagine earning reward points from the comfort of your couch, just for watching TV. Simply download Viggle (www.viggle.com, free for iPhone, iPad or Android) and the app will actually listen to your TV and automatically check you into whatever you’re watching. No messing with having to watch content through your phone or tablet; no need to install a special program on your TV or enter codes. You’ll earn points just for watching the shows you already love, or you can play show-related games or watch recommended shows to earn bonus points. Once you’ve amassed a few points, trade them in for gift cards or merchandise in the Viggle Rewards catalog. Choose from brands like Starbucks, Barnes and Noble, or Best Buy.


ShopKick (www.shopkick.com, free for iPhone, iPad or Android) lets you earn points from major retailers like Old Navy, Macys and Target, just for walking into the store. Simply install the app and launch it before you do your shopping. Once inside the store, the app will let you know about sales or special promotions. There’s even a way to earn extra points (they call them “kicks”) by using your phone’s camera to scan specific items throughout the store. It’s like a little in-store treasure hunt. If you do buy something, you can earn even more points. Once you’ve collected enough “kicks,” you can trade them in for gift cards, a coffee from Starbucks, gas for your car, or put your points towards merchandise or travel rewards.

Another popular app to earn points while you shop is CheckPoints (www.checkpoints.com/, free for iPhone, iPad or Android). More locations participate than you’ll find on ShopKick because ShopKick requires that merchants install specific hardware to register app users while CheckPoints does not. When you start your shopping, just launch the app. Nearby participating locations will show on your phone and some locations will give you points for “checking in.” Many rewards are tied to specific products so you’ll need to scan items as you wander the aisles, though some stores are mapped offering you an aisle-by-aisle guide to find products and maximize point accrual. Every time you scan an item, you can play a slot-style game to get more rewards. Trade in points for gift cards.

If you purchase music or buy or rent videos or TV shows through iTunes, consider using iPoints (https://itunes.apple.com/us/app/ipoints-get-rewards-for-songs/id450082205?mt=8, free for iPhone or iPad) to earn points for your purchases. The price you pay for content is no higher than what you’d pay direct through iTunes, but every dollar you spend through the iPoints interface accrues points that you can trade in for gift cards from merchants like Amazon, Walmart or Target, cash through Paypal or a Visa debit card, or to get paid-apps for free through iTunes.

All reward-earning apps will require that you provide an email address and some personal information – they have to have a way to send you rewards earnings. I’d recommend that you establish an email address specific to your reward app activities. Your address will undoubtedly find its way into the databanks of merchants and vendors looking to take advantage of the information you’ve provided via these apps about your viewing, shopping and spending habits.

Finally, keep in mind that accruing enough points to get a decent gift card will take some time and diligence. For example, walking into a store will earn you 10-50 points through ShopKick, while a $5 Starbucks gift card requires about 1,250 kicks. You’ll earn 170 points for every dollar you spend through iPoints, but a $10 Amazon gift card takes 35,000 points to redeem. On the other hand, if you’re already going to watch TV, go shopping, or buy content through iTunes, why not get something for nothing while you do it?

 

The Switch to Windows 8 - Part 2

Last week my foray into Windows 8 began in earnest. I discovered that I like the look of Metro with its apps displayed as “tiles,” though I’m withholding judgment on its user-friendliness. I also learned that I will need to get used to clicking on the corners of the screen to navigate between applications and access the new “Charms” menu. I lamented to loss of the Start key, but just briefly, before I found most of its functions hidden in a lower left corner right-click launched menu. This week I will explore apps, the cornerstone of the new Metro layout.

Upon launching Windows 8, your first tentative minutes exploring the new Metro interface will quickly clue you in to the reliance on apps, programs that appear as tiles on the screen instead of the smaller icons you grew accustomed to in earlier versions of Windows. Some apps scroll constantly updating information like news, weather, or your social media updates, others are just large icons.


You can easily customize the look of your home screen. Drag tiles to different locations on the screen, or right click the tile to launch a menu with options to unpin the application from your start screen, uninstall it entirely, or make the icon larger or smaller.

After a little more than a week using Windows 8, I am underwhelmed with the pre-installed apps. They are, not surprisingly, Microsoft centered and I am a Google-girl. If you use Gmail, Google Calendar and Google Maps like I do, be prepared for the quick realization that there won’t be “an app for that” in Windows 8. Accessing your Google data will have to be done online through your browser, though you can install a Chrome app if you prefer Google’s browser over the default Internet Explorer and there’s a Google Search app. Otherwise, you can pin shortcuts to the applicable Google weblinks to your Metro homepage.

“Travel” looms front and center on my screen – it’s simply a link to Microsoft-owned Bing Travel. Maps takes you to Bing’s mapping program. Default Music and Video apps link you to Microsoft-owned Xbox Music and Video stores to purchase content through the XBox streaming service. Playing video content you already own will likely require you purchase the Windows Media Center application for $9.99 as the integrated Windows Media Player no longer includes MPEG-2 support, a common video format.

The calendar is lacking in features. You can pull data from additional sources like Google Calendar or iCal, but you can’t push data entered via your Windows 8 calendar to these applications. If you use an online calendar, you’ll likely be able to view your schedule in your Windows 8 calendar but not make updates as they won’t sync to your other devices.

The People app lets you view notifications and updates from Facebook and/or Twitter, but clicking to view a profile or your newsfeed will lead to a browser window opening and launching the full application online. I chose to install Facebook+ Lite (http://apps.microsoft.com/windows/en-us/app/f9dbb3ff-a7fe-4251-8e61-39f5ea061836, free) to get a more functional Facebook app, though you could just access it online as you’re probably used to doing.

The included Photos app is for viewing only, similar to opening your “My Photos” folder in previous versions of Windows. If you’re looking to make changes to your photos, CameraStudio+ ($2.99) gives you some of the photo editing features lacking from the default photo management application, such as cropping, resizing, red-eye correction, effects and borders.

Next week I will explore navigation shortcuts and discover once and for all if it’s possible to split-screen multi-task as I once could in my beloved Windows 7.

 

The Switch to Windows 8 - Part 1

Despite my tech-writer status, I’ve held out against moving to Windows 8. I am strongly in favor of productivity and I find that learning an entirely new layout and way of getting around in my PC tends to hinder my ability to get things done. And yet, my trusty Windows 7 laptop has seen better days.

This is where our story begins: I’m throwing myself under the proverbial bus and taking on Windows 8 once and for all. Here’s what I learned to make the transition easier for you, when your time comes to upgrade.

The new Windows default home screen is drastically different from your old, familiar desktop with its icons and start button. Now you’re greeted with a page filled with large, colorful “tiles” that link to common programs, apps and display constantly updating information. If you’ve ever seen a Windows Smartphone you’ve had a preview of what your new homepage will look like.


As a user of mobile handheld devices, I found that I like quick-link apps and updated info. For example, the weather app is current for my location and time of day; my news feed is actively scrolling through top stories (from the sources that I’ve selected); and new email, Facebook and IM client messages populate right on my homepage without having to launch an application or browser.

If you find the “metro” interface uncomfortable, you can jump straight to your cozy, familiar desktop just by selecting the “Desktop” tile on the lower left side of the home screen. You’ll be greeted by the layout you’re used to, including standard icons to launch common programs. Add desktop icons to quickly launch the programs you use the most and access documents and files through the familiar file folder icon in the lower left corner.

However, the standard Start button is well and truly gone. Even with the Windows 8.1 update soon to be released, the Start button that you’re used to using to access common programs, the Control Panel, Devices and Run command line is nowhere to be found in Windows 8. You can install an app to give you back the familiar functionality. My favorite is Start8 from Stardock (http://www.stardock.com/products/start8/, $4.99) because it creates a Start button that looks most like Windows 7 and includes most of the same functions (including a shut down and Run option).

Instead of clicking the Windows logo Start button, Windows 8 will have you clicking the upper or lower right corners to launch the “Charms” menu. This quick menu gives you links to Search (a handy feature that lets you type to pull up any program or file on your machine), an icon to return you to your home (i.e., Start) screen (though clicking the Windows button on your keyboard will also return you to your home screen at any time), and Settings (which is where you now go to power down your PC).

[pullquote]the start button is well and truly gone[/pullquote]

Moving your cursor to the corners of the screen is a gesture you’ll quickly grow familiar with. Hover your cursor in the upper left corner for a thumbnail list of all currently running apps. Click in the lower left corner to see a small icon of the most recently used app – it will show the Start screen if that’s the last place you’ve been. Right click with your cursor in the lower left corner of the screen to launch the “Simple Start” menu, offering links to System, Task Manager, Control Panel and Run command.

Stay tuned next week as I explore the joy of apps, touch gestures (if you opt for a touch screen) and handy keyboard shortcuts.

The Switch to Windows 8 - Part 1

Despite my tech-writer status, I’ve held out against moving to Windows 8. I am strongly in favor of productivity and I find that learning an entirely new layout and way of getting around in my PC tends to hinder my ability to get things done. And yet, my trusty Windows 7 laptop has seen better days.

This is where our story begins: I’m throwing myself under the proverbial bus and taking on Windows 8 once and for all. Here’s what I learned to make the transition easier for you, when your time comes to upgrade.

The new Windows default home screen is drastically different from your old, familiar desktop with its icons and start button. Now you’re greeted with a page filled with large, colorful “tiles” that link to common programs, apps and display constantly updating information. If you’ve ever seen a Windows Smartphone you’ve had a preview of what your new homepage will look like.


As a user of mobile handheld devices, I found that I like quick-link apps and updated info. For example, the weather app is current for my location and time of day; my news feed is actively scrolling through top stories (from the sources that I’ve selected); and new email, Facebook and IM client messages populate right on my homepage without having to launch an application or browser.

If you find the “metro” interface uncomfortable, you can jump straight to your cozy, familiar desktop just by selecting the “Desktop” tile on the lower left side of the home screen. You’ll be greeted by the layout you’re used to, including standard icons to launch common programs. Add desktop icons to quickly launch the programs you use the most and access documents and files through the familiar file folder icon in the lower left corner.

However, the standard Start button is well and truly gone. Even with the Windows 8.1 update soon to be released, the Start button that you’re used to using to access common programs, the Control Panel, Devices and Run command line is nowhere to be found in Windows 8. You can install an app to give you back the familiar functionality. My favorite is Start8 from Stardock (http://www.stardock.com/products/start8/, $4.99) because it creates a Start button that looks most like Windows 7 and includes most of the same functions (including a shut down and Run option).

Instead of clicking the Windows logo Start button, Windows 8 will have you clicking the upper or lower right corners to launch the “Charms” menu. This quick menu gives you links to Search (a handy feature that lets you type to pull up any program or file on your machine), an icon to return you to your home (i.e., Start) screen (though clicking the Windows button on your keyboard will also return you to your home screen at any time), and Settings (which is where you now go to power down your PC).

[pullquote]the start button is well and truly gone[/pullquote]

Moving your cursor to the corners of the screen is a gesture you’ll quickly grow familiar with. Hover your cursor in the upper left corner for a thumbnail list of all currently running apps. Click in the lower left corner to see a small icon of the most recently used app – it will show the Start screen if that’s the last place you’ve been. Right click with your cursor in the lower left corner of the screen to launch the “Simple Start” menu, offering links to System, Task Manager, Control Panel and Run command.

Stay tuned next week as I explore the joy of apps, touch gestures (if you opt for a touch screen) and handy keyboard shortcuts.

Mac vs Windows Part 2

In the debate between Windows and Mac operating systems, each has certain advantages over the other – I reviewed the primary differences a couple of weeks ago (see article here). For some users, running Windows on a Mac or OSX on a PC allows for the best of both worlds.

Most Mac lovers will tell you that Apple makes reliable hardware, but there’s no denying that compatibility with 3rd party software designed for Windows can pose a challenge. One way to work around this is to establish a dual boot on an Apple computer using Apple’s Bootcamp software which comes preinstalled on OSX. Find a walkthrough here.

Setting up a dual boot requires that you partition your hard drive into three sections: one to run Windows, one to run OSX and another for your data. Upon starting your system you’ll select which operating system to launch dependent on the task you need to perform. You maintain access to your data when utilizing either OS. The primary challenge is that if you launch one OS and then need to utilize a program on the other partition, you’ll need to restart your computer and boot to the other partition.

Mac users that share files with Windows PCs will find dual boot to be particularly handy. Even programs that have Mac versions, such as Microsoft Office for Mac, often encounter cross-platform compatibility issues, particularly with formatting and appearance. Whether it be fonts that don’t carry over or spacing that becomes distorted, when you need to produce a document, spreadsheet or presentation for a Windows user it’s best to use a Windows OS.
There are also programs and applications (particularly games or less mainstream software) that don’t offer Mac versions. Establishing a dual boot will allow you to run just about any program, even if it’s Mac or Windows-only.

Some users prefer to use a software application such as Parallels to establish a “virtual machine” to run Windows within OSX. The advantages are that it allows you to run Windows and OSX simultaneously and it doesn’t require partitioning your drive - the Windows installation is stored in a file on your current drive and Windows launches in its own window on your normal desktop. This works great for running an occasional, resource-light Windows-only program, but since your system has to run both operating systems simultaneously it’s not a good option for running resource-heavy programs (like PhotoShop or games). Unless your system has a lot of RAM, running a “virtualization” is likely to lead to sluggish performance.

For those that want to run OSX on non-Apple hardware, the process is more challenging. It requires building your own PC with specific hardware, also known as a “Hackintosh.”

There are certainly advantages: OSX is less susceptible to malware and has some great software applications that are not compatible with Windows. Standard PCs offer more hardware flexibility than Macs, allowing you to upgrade certain capabilities (such as graphics processing in order to play high-resolution games) and PCs are typically less expensive.

On the other hand, building a “Hackintosh” may be more than the average user should take on. After selecting specific hardware and building your own PC, you’ll have to format drives and configure BIOS before installing the OS. Once complete, Apple won’t support your custom machine so you’ll be reliant on online forums and trial and error troubleshooting if you run into problems.

Lifehacker maintains an up-to-date guide for creating a “Hackintosh”  wherein they walk you through what hardware to buy and the steps to follow for building your own machine and installing OS X.

Upgrade to Windows 8

We received a great question from local reader Dorothy N. about whether or not she should upgrade to Windows 8.

I still have Windows XP.  I have read that Windows will not support XP after April of next year.  I like to have a start button and prefer using a mouse instead of my fingers to touch a screen, so have not bought a new computer.  I understand putting out a version 8.1, which will have a start button and be similar to the computer I am using.  I would be willing to buy a new one, if I can keep this feature.
I’m 77 yrs old, using my computer for e-mail and to look something up - I do not pay bills on-line, keep files, or send pictures. Should I wait for 8.1 to come out?  To buy... or not to buy?

Dorothy suggested in her email that others might have a similar query, and I agree. Here’s my reply:

 

First, just because Windows won't be supporting XP anymore doesn't mean that your system won't work anymore.  It just means that they won't issue new service packs so you may eventually notice compatibility concerns with new peripheral devices or software programs.  Also, there's a chance that XP will be more susceptible to malware if Microsoft isn't actively updating vulnerabilities in the OS any longer.

Also, while I have previously stated that Windows 8 is designed to work with touchscreen devices, you don’t have to ditch your keyboard and mouse to upgrade. The OS works on traditional systems as well as touch-devices. In fact, many of our technicians here at Nerds on Call prefer using a mouse and keyboard with Windows 8.


Windows 8 definitely looks different from Windows XP or Windows 7and the way you open programs, search and even shut down your computer is new.  Many people have made the switch and been perfectly happy after a few weeks of getting familiar with the new layout.  Based on the few tasks that you use your system to do, it probably wouldn't be too difficult to get used to Windows 8, even though your trusty Start button won’t be there anymore.

While I wish I could tell you that the 8.1 update will make Windows 8 more like XP or 7, it really doesn't.  The Start key won't give you the program list that you're used to seeing (at least it doesn't in the preview versions that have been released), it just gives you a way to quickly return to your desktop or metro start screen.

However, there are apps that will give you a Start button that appears and functions more like it does in Windows XP and 7.  While there are many choices available, my favorite is Start8 from Stardock (http://www.stardock.com/products/start8/, $4.99). Of the many that I’ve previewed, it creates a Start button that looks most like Windows 7 and includes most of the same functions (including a shut down and Run option). The app doesn't require the 8.1 update, so you need not wait if you’re otherwise ready to make the leap to Windows 8.

Windows 8 still defaults to the "Metro" interface upon start up which is more similar in appearance to a tablet with apps than the desktop startup screen you're familiar with. You can manually change some settings in Windows 8 to have the first screen you see on launch be more like the desktop layout you’re used to, but it takes some manual tweaking. Here’s a link to an easy walkthrough: http://www.pcworld.com/article/2043243/how-to-boot-to-desktop-mode-in-windows-8-1.html

All told, Windows 7 is much closer to the OS that you're familiar with.  It may make sense to opt for a new system with Windows 7 pre-installed instead of Windows 8. While it may seem counter-intuitive to buy a new system with old software, Windows will be supporting Windows 7 for many years to come and for the limited functions you’re looking to do it will save you the headache of relearning how to navigate your computer.

I'd recommend that you take a trip to an electronics store like Best Buy or Costco to explore what Windows 8 looks like and compare it to systems available with Windows 7 before you make your final decision.  If you can't get your hands on one in person, here's a video walkthrough that should give you an idea of how a new PC would look with Windows 8: http://www.youtube.com/watch?v=_E1UxI5I_jo

 

Microsoft Announces Windows 8.1 Preview: Fixes Windows 8 Frustrations

Windows 8.1 Preview Announced

Microsoft kicked off their build conference for developers this week. During the keynote speech, they announced the release of the preview version of Windows 8.1, the next version of their flagship Windows 8 operating system.  Windows 8 has suffered its share of complaints, and Microsoft aims to fix many of the issues that have kept users at bay from the program. The Windows 8.1 upgrade, previously named "Windows Blue,"  offers a number of fixes for common frustrations.


A New Start: One of the biggest complaints about Windows 8 was the disappearance of the start button from the taskbar at the bottom of the screen. While its functionality had been replaced with the new "Metro" interface, the change left many users confused and irritated. Windows 8.1 adds the start button back in, but its function remains essentially the same as opening the Metro screen. One addition is the ability to right-click the button to access power options, instead of having to open the "charm bar."

More Productive Screen-Splitting: Windows 8 offered the option to split the screen between two apps, but had limited options. Windows 8.1 offers a few new default modes for splitting the screen, and adds the welcome ability to snap as many apps side-by-side as desired. For those who work with their email, calendar, writing program, and music all open, this is a god-send.

Bing it On: Microsoft's search platform, Bing, has been implemented into Windows in Windows 8.1 for a more holistic search experience. Whereas the launch version of Windows 8 had a very limiting search ability, users of Windows 8.1 can search for any item from the start screen and see results from their files, system settings, as well as web search results, presented with large, informative previews.

Windows 8.1 offers dozens of other new features as well, but won't be available until the end of this year. The preview version is available  to those curious enough to risk their computer's stability, but the majority of us will have to wait. In the meantime, Microsoft promises to add and refine more new features.

Windows Blue Details - What to expect

Windows Blue - Big Changes to 8 Ahead?

If you’re using Windows 8, you’re about to get a big upgrade. In June, Microsoft will roll out some big changes (Windows Blue) to their operating system that will significantly help the user. While it’s not available for download yet, a development version was leaked on the internet and us Nerds have had the time to check it out and analyze the features.

Refined Metro UI:  The first improvements come on the surface. Most of the tweaks to the operating system are refining the metro UI, and not the base of the operating system itself. The upgrade, nicknamed Windows Blue, adds the ability to make the home screen tiles smaller. It also allows you to change color options, including primary and accent colors.


IE 11:  Internet Explorer 11 is getting a new download manager as well as the ability to sync your tabs across all your devices, a feature pioneered and standardized by Mozilla and Google. However, Microsoft has expanded this experience to the start screen as well as your paired devices, like headsets or mice.  That means if you have a Windows 8 desktop, tablet, and phone, you can keep your experience the same.

Quiet Hours:  You’ll also have the ability to set quiet hours for the notification center, a feature common on Android phones. Many of Microsoft’s improvements to this operating system focus on making a unified user experience – that is, people using Windows 8 will be able to recognize their content no matter which device they are using.

In A Snap:  On the desktop and tablet side, Windows Blue is also getting improved snapping options. You’ll be able to snap at ¼, ¾, as well as ½ in both directions. Previous versions only had two snapping options. This upgrade allows for more efficient multi-tasking.

Aside from cosmetics, Windows Blue offers mostly security updates, but also adds four new apps: an alarm, a sound recorder, a calculator, and a video trimmer. All have very basic functionality but will likely evolve with the operating system, as this version is a very early test version.

When the final upgrade rolls out in June, expect to see a lot more features!  Which makes us computer repair Nerds very happy!

 

Nerds On Call Reviews Windows 8

Windows 8: Finally, Microsoft ahead of the Curve

It's been a few years since Microsoft came out with their last operating system, and in those years there have been some big changes to computing technologies. Windows 8, scheduled to release on October 26, attempts to evolve software in a direction that is compatible with the changes that have come to the hardware world since then. So how well did they do? Even more importantly, how well does it introduce users familiar with the old methods of computing to the future that Microsoft is looking to build?

Touch screen Trends:

Windows 8 attempts to capitalize on the current trend towards touchscreen computing. The entire feel of the operating system has been redefined. The first example that users will immediately notice upon starting Windows 8 for the first time is the tutorial video that explains how to use the new operating system. When you create an account, the video explains how to "swipe in," making a gesture from the edge of the screen to trigger certain actions. Touch interactions like this have replaced many of the obtrusive buttons in previous versions, and for the first time in almost 20 years, Windows no longer has a start button.

Gone Metro:

This new design aesthetic is referred to as "Metro." Instead of the familiar desktop, with the start bar and icons, there is now a grid of colored, changing tiles. If you've set up a Microsoft account with Windows 8, your email, calendar, and contacts will be automatically added, a welcome feature. If your Microsoft account is linked with your Facebook, your brand-new computer will seem almost eerily familiar, with friends' statuses and photos already scrolling across one of the tiles on your screen.

Navigation:

Most of the navigation is obviously meant for touch devices, but translates well to the mouse, as long as you can familiarize yourself with the new gestures. Fortunately, most commands have touch, mouse, as well as keyboard commands, so that no matter what you're familiar with, you can learn quickly. Swiping from the right will bring up the "Charms," five icons for a number of basic tasks. It will also show the standard time and date, as well as battery life and network status. Unlike previous versions, the date and time are not constantly displayed on screen, which can get frustrating if you're used to it.

There’s a Store:

What is arguably the biggest change to Windows 8 is the Windows Store. Similar to the app store born on the iPhone and bred in the Android marketplace and Mac App Store, this is a centralized location from which users can download verified apps directly from the publisher. Microsoft is attempting to create a unified source for apps that look, feel, and behave the same across all devices. The reason for this is that once purchased with your Microsoft account, apps will be available on all computers that you use, including some that carry between Windows Phone 8 and the desktop counterpart. The selection is limited for the time being, but will certainly explode in the future.

Internet Explorer now Intuitive:

There are thousands of new features in Windows 8 - and it will no doubt take a while to get used to them. A few of the downsides like limited Windows Store availability will be ironed out in time. For the number of new directions that Windows 8 has gone in, it succeeds remarkably in them, and will certainly improve as Microsoft responds to consumer demands. For those who have no need of the newest technology, it's probably not worth an immediate upgrade - at least wait until "that guy who's good with computers" gives it a shot and can help you use it. But Windows 8 it certainly ushering in a new trend in computing, and does it with style.

Photo used by permission Ceo1O17

Under-Utilized Windows 7 Features

Secret Features in Windows 7

Most of us utilize a Windows PC regularly enough that we navigate through our go-to functions with little exploration or modification. Yet hidden in the Windows 7 framework are some handy tools that you’ve likely never taken advantage of. Here are just a few of the more under-utilized tools that are already at your disposal.

Windows Logo Key Shortcuts

The Windows logo key (likely located on the bottom left of your keyboard, next to your Alt key) allows for nifty keyboard-driven functionality.

1. Win Logo Key (Win) opens or closes the Start menu.


2. Win+F opens the search function, allowing you to search for a keyword within names and contents of all files on your system.


3. Win+ D minimizes all running windows to instantly return you to your desktop.


4. Win+ Arrows allows you to resize or dock program windows. I often operate multiple programs at once, using the split screen function to view and move between programs simultaneously. This usually involves a frustrating process of moving and re-sizing minimized program windows to get them lined up with the edges of my screen, on the correct side, and expanded to the maximum horizontal and vertical dimensions to fit the viewing area. Using the Windows key does all the resizing automatically:
   
   
   
   1. Win+ Up Arrow to maximize current application. Win+ Down Arrow to minimize current application.
   
   
   2. Win+ Left Arrow to send a minimized application to the left side & expand to the edges of the left ½ of the screen. Win+ Right Arrow to send to the right side.
   
   
   
   

Upgrade your Security

Anything that saves me having to remember a bunch of complicated usernames and passwords is a good thing. Windows 7 supports biometric (fingerprint) authentication, allowing you to restrict access to your laptop and/or login to websites with your finger. If you don’t have a fingerprint scanner built-in to your laptop or keyboard, USB fingerprint readers start at around $20 through retailers like Amazon or Newegg.

If a fingertip scanner doesn’t appeal to you, Windows Credential Manager allows you to securely store usernames and/or passwords on your PC. Add “credentials” for websites or other computers on a network and Credential Manager supplies the information automatically upon visiting a recognized site. Your credential “vaults” are more secure than storing logins in your browser. Just go to Control Panel - User Accounts and Family Safety - User Accounts and choose “Manage your credentials” from the menu on the left.

Super-Charged Calculator

It may look like a basic function lightweight, but the Windows 7 calculator sports additional functionality hidden under the View menu. In addition to Scientific, Programmer and Statistics calculators, you can convert units of measurement and calculate dates (for example, it can tell you the number of days or years between two dates). The Worksheet option helps you calculate mortgage or lease payments or terms, even your vehicle’s fuel efficiency.

Remotely access another PC

It may be easy for you to show someone how to attach a photo to an email, but walking a frustrated loved one through the process over the phone, unable to see what’s on their screen, is challenging. The next time Aunt Bea can’t get photos transferred from her SIM card, have her use Windows Remote Access to give you the ability to login to her system from yours, see everything on her screen and navigate her cursor in order to quickly and easily walk her through the steps.

For details of how to grant and/or get access, check out the Windows Remote Assistance info page (http://windows.microsoft.com/en-US/windows7/What-is-Windows-Remote-Assistance) and review links to “Get help with your computer using Windows Remote Assistance” and “Help someone with a computer problem using Windows Remote Assistance.”

Photo used by permission Masaru Kamikura

Online Computer Repair: Is It Safe?

Online Computer Repair: Is It The Force or Magic?

These days, we want everything fast, from food to computer repairs. If you've seen the TV ads for iYogi.net, you may have wondered, "How can a tech in India fix a computer in Nantucket?" I'm here to unravel some of the mystery of Internet-based tech support or online computer repair.

Whether you take a faulty computer to a repair shop or have a tech come to you, it can take days or even weeks to get your system back on its feet. The major benefit of online computer repair is that in many cases it's immediate. Answer a few questions, click a few buttons on your computer, and you can often have a tech working on your system while you make dinner or catch up on your scrap-booking. It can actually be quite fun watching a remote desktop session in progress.

Many companies, (including ours) offer extended hours for their online computer repair, allowing you to fit computer repair around your schedule. Besides, if you have to have your computer fixed, it's a slightly less distressing experience if you don't have to get out of your pajamas and bunny slippers.

But there are some drawbacks to having your computer fixed remotely. A tech working from afar can only fix software-related issues, involving viruses, spyware, program corruption and operating-system glitches. While these account for the majority of repair issues, lots of problems will require you to be a more active participant in the repair. If you suddenly can't print, for example, the tech probably will need you to check wires and do a manual restart before he or she can install drivers, etc. If you're unable to get online, expect to spend some time on the phone while the tech walks you through basic troubleshooting.

If your computer needs hardware replaced or upgraded, techs likely will be able to diagnose the issue. But to get it resolved, you'll need to have a tech put hands on your machine.


Choose wisely when contracting a company for online computer repair. Many companies require that you provide a credit card number up front, and they'll have virtually unfettered access to anything stored on your computer. To research companies, get recommendations from friends or family, use online review sites, and Google the company's name. For more computer-security tips, see the Federal Trade Commission's OnguardOnline website at OnGuardOnline.

The reality is that dropping off your computer at a repair shop isn't any safer than online computer repair. When you're in front of the machine, you can see exactly what the technician on the other end of the line is doing. This actually may give a little more comfort to those of us who like to retain a measure of control over the process. A remote desktop repair might be perfect solution to your next computer tune up.

Do you have any computer problems, you'd like to fix right now? We would love to look at your computer for free. Click here to get started with online computer repair today.


[transcript]Hi, I'm Ryan from nerds on call, and today we're going to be talking about online computer repair. These days we want everything fast. Fast food, fast computers, fast everything. So it's kind of a pain when you have to take your computer into a shop to get it repaired.

Well, that's the beauty of online computer repair. Now you can connect to somebody on the internet and have them fix it for you, while you make dinner, or finish your scrap-booking, or whatever you like to do. Just watch Star Wars again.

Despite the on-demand service that online support provides, the only problem is, they can't fix anything hardware related. So hard-drives, cracked screens, printers, all of that stuff can't be fixed online. But one of the cool parts is, if you got a virus, or spyware, or something like that, you can sit back and watch them as they control your computer while it's being fixed.

A lot of people are concerned that online computer repair isn't as safe as taking it to your local computer repair shop. Keep in mind, that a lot of major retailers are already using online repair to do the work for their people in the stores. So you don't have as much risk, because you can sit there and stare at the screen, as somebody is fixing your computer for you. Unlike when you take it into a repair shop and they take it into the back room.

I'm Ryan from nerds on call. Thanks for watching.[/transcript]

Want a New Computer? What You Need to Know Now!

Everything you need to know about buying a new computer.

Buying a new computer can be almost as stressful as buying a new car. How do you find the best fit for your needs without blowing your budget? If you sign on for all the bells and whistles, or have your heart set on a top-of-the-line Mac, that new computer could set you back more than a down payment on a Civic. Before you pull out your credit card, let’s review some options so you can pick the right machine.

New Computer: The Best PC:

Desktop: A desktop PC is usually the most appropriate PC option for a family in which more than one person will regularly use it. The good news is that desktop PCs are relatively inexpensive, endlessly customizable and will likely run just about any software program you throw at them. The bad news is that once you get the desktop home and set up, it’s not going anywhere (without you risking a lower back injury).If price and personalization are more important than portability, I’m a fan of Dell’s “build-to-suit” options. Dell Inspiron i570-9114BK Desktop ($399-$450) is a great bargain PC! Just keep in mind you’ll still need to budget for a monitor. If you aren’t sure that a Desktop computer is your best fit, continue reading. Our guide to buying a new computer has a lot of helpful tips.

Netbook: Often confused with a tablet (think iPad), this is more like a miniature, pared-down laptop. Netbooks are cheap, tiny and, well, cheap. They offer inexpensive, portable access to the Web, with the ability to do some word processing. The price point is alluring — typically $200 to $400 — which is certainly less than a tablet with a keyboard add-on. However, netbooks aren’t very powerful so programs tend to run very slowly, their screens are small (typically around 10 inches), and you won’t get the cool touch screen you would with a tablet. If price and portability trump functionality, consider Acer Aspire One ($270) we think it’s the best notebook for the price.

Laptop: If you need a fully functioning computer that can run a multitude of software programs and still travel with you from home to school or office, a laptop is likely your best bet. You can customize your options much like a desktop, which means that prices can vary greatly. Expect to pay around $500 for a basic, fully functioning laptop. The basic system I like is HP g7-1310us Laptop ($500).

New Computer: The Best Apple Computer:

The Mac vs. Windows debate rages in many households, even mine. While the Mac user’s “I don’t get viruses” claim is not entirely true (Mac computers can be infected with Malware), only a handful of infections have attacked Mac systems in the last decade. With prices starting as $1,000, Macs are certainly more expensive than Windows PCs, and they’re typically pre-built — so don’t plan on much customization. However, Apple commands a higher price because Mac hardware typically is superior to that of an entry-level PC; a similarly equipped Windows machine would cost around the same. And many argue that the Mac’s software better accommodates graphic design and video editing.

The 27-inch iMac Desktop Is an extremely powerful computer. This Mac is perfect if you are a graphic designer, Video Editor, other digital creative fields. The screen is so large, that it is perfect for people who work with multiple windows opened at once. Because Apple iMac 27-Inch Desktop ($1,900) is geared for graphics, it’s fast processor makes it a good gaming computer as well.

13-inch Apple Macbook is an awesome laptop computer, if your budget allows, this laptop will last for a long time and accommodate almost any project you will encounter. Apple iMac 27-Inch Desktop ($1,100) computers are even capable of running the Microsoft Windows Operating Systems. If you are looking for the best all-in-one laptop, consider a Mac Book.

WANT MORE HELP? If you’ve narrowed down your choices but still have some questions about upgrades, components or where to get the best deal, ask us a question in the comments, and I’ll spill all my insider secrets to help you buy the ABSOLUTE BEST COMPUTER for your needs and budget.

[transcript]Hi. I'm Ryan from Nerds On Call, and today we're going to be talking about how to buy a new computer. Well, these days, computers come in all kinds of shapes and sizes. From desktops to laptops to netbooks, and then there's that crazy Apple. So, what do you do when you're looking for a new computer?

Well, let's talk about desktops first. That's the main computer that's out there. When you buy a new desktop, you don't want to buy the highest, most expensive computer you can find because it'll out date quickly. So, what you want to do is look for a mid range PC, something that's affordable, around the $300-$500  range, because you can upgrade just about anything inside of a desktop tower fairly easily. Where you really want to spend some extra dough though, is probably on a monitor. That's what you're going to be looking at all day, so you want to make sure it's crisp and clear, and easy to see.

Another kind of computer is the netbook. Now, these are usually really small, about 11 inches or so, and they're nice because they're really portable and easy to use. Right now, tablets are starting to take over the market though, so a netbook is kind of becoming outdated. The keyboards are a little small, they're under powered, and their battery life isn't the greatest. These days, I would probably stay away from a netbook and look more at a tablet.

Laptop computers are probably the most dominant kind of computer to buy these days because they're so easy and portable and they're getting cheaper and cheaper. When you look at a laptop, generally what you want to do is buy is the highest end that you could afford. The reason why? You can't really upgrade them very easily. Sure, you can add some ram or hard drive if you know what you're doing, but usually it's going to take a specialist to fix things from the keyboard to the screen to just about anything else in it. So you want to spend a little extra money on a laptop to make sure that you get the best one that's going to last the longest.

So, one of the biggest arguments at my house is weather you go Apple, or weather you go PC. It doesn't really matter these days. It really depends on your support group. If you've got a lot of friends and family that are using Apple products, you should probably go Apple. But if everybody's using Windows that you know, use Windows. You're going to need some support  to make sure you get help when you need it.[/transcript]

Computer parts: CPU, Hard Drive, Giga...what?

Computer parts - do they have to name them such dorky names?

Going Back to school is a great time to take advantage of retailers competing for parent's dollars, and finally upgrade from that old Windows 98 machine limping along in your basement. In fact, please do yourself a favor, if you still have windows 98, please upgrade!

However, between gigabytes and megabytes, the component descriptions can be harder to decipher than your teenager's last six text messages. From RAM to hard drive to software, how does the non-nerd decide what's worth upgrading, and what to forego to save a few bucks? Allow me to demystify some of the tech terms so you can confidently tell that sales rep exactly what you want.

Tech Term #1 What is a CPU: The CPU is like your computer's brain. It controls every action your system performs, so spending some upgrade dollars here is a good way to ensure your new computer stays viable longer.

You are most likely to see the CPU described in terms that may look like gibberish to the average consumer. Intel or AMD will be your most common choices, and while I could make arguments for the benefits of both processors, for the sake of simplicity I like Intel because it is easier to decipher descriptions. Most Intel systems will come with the option of i3, i5, or i7 and speed and performance of your system will increase as you go up in number.

Tech Term #2 What is a Hard Drive: The size of hard drive you select determines how much data you can store on your computer. When deciding whether or not to pay more for a larger hard drive, think of your planned usage. The larger your hard drive, the more Gigabytes you can store.

Tech Term #3 What is a Gigabyte: To give you some perspective, you can store 150-200 high quality photos in 1 GB. Video files vary greatly based on length and quality, but storing an average standard definition DVD on your drive will take about 2-5GB. Documents and drivers don't take much space.


Tech Term #4 What is RAM: For most users, RAM will be the most noticeable upgrade. The amount of RAM in your system is the primary factor in how fast it can boot up, launch a program, navigate between them, and generally respond to your inputs.

If you have too little RAM for the amount of tasks you ask your system to perform, it will run slowly, freeze, or crash. Based on the demands of current operating systems and software, I would recommend aiming for 4GB of RAM and upgrading as your budget and system permits. Windows 7 32-bit can't recognize more than 4GB (more on that in a minute). It's cheaper to upgrade now than later, and while you may not need all that speed now, software upgrades you install in the future will require more RAM than that same program does today.

Tech Term #5 How Many "Bits" Do I Need: While the lion's share of new PCs will come pre-loaded with a Microsoft Windows operating system, you may be presented with the choice of Windows 7 32-bit or 64-bit. If you don't have many programs to install after getting the new system home, we'd recommend selecting the 64-bit version of Windows as it's the newest architecture, what all computers will eventually run standard, and currently somewhat less attacked by virus writers.

If you need to run older software on your new system, they will likely run more smoothly on Windows 7 32-bit. While the 64-bit operating system has an emulator that promises to allow older software to run, there may be compatibility issues.
If the tag on the new computer you're considering still looks like it's written in a foreign language, send me a note at www.callnerds.com/andrea for help deciphering the code.

[transcript]Hi, I'm Ryan from Nerds on Call, and today we're going to be talking about decoding PC specs. One of the first things we want to talk about is the processor. It's usually made by Intel or AMD. Now when you buy a processor for your computer, or when you are looking at a processor for your computer, you want to make sure you get the fastest one available for your budget. This is the main part of your computer where all the thinking is done, so all of the things that you open or close or programs you run, they're all going to need a fast processor in order to do it, so you want to pay close attention to what that is.

The next part of your PC that we want to talk about is your hard drive. Now your hard drive is long-term storage, that's where everything is stored. From your pictures, to your movies, to your documents. So you want to make sure you have a nice large hard drive to store all your stuff. One of the most important but often overlooked specs on a machine, is the RAM. You want to make sure you get as much RAM as you can. Now RAM is your short- term memory, so every time you open a program, save a document, look at photos, all of it has to load into RAM first, as it's going to the processor. So, the more RAM you have the faster your machine will seem, so get as much RAM as you can possibly afford for your machine. These days when you buy a Windows machine you get a choice between a 32-bit operating system or a 64-bit operating system.

I usually recommend that people go to the 64-bit operating system, because that's sort of the wave of the future. It's where everything's going, so if you get something in a 32-bit, in a few years there's not going to be very many programs written for 32-bit. Plus, 64-bit is a little more secure. Not a lot of virus writers are writing 64-bit code just to infect your machine. Hey, thanks for watching. I'm Ryan from Nerds on Call.[/transcript]

What To Do Before You Call Tech Support

Simple fixes could keep you away from tech support

I am clueless when it comes to appliances. More than once I have called out a repair person to fix my dishwasher or dryer, only to discover that the power cable is loose, or that the exhaust is clogged with lint. A little basic troubleshooting could have saved me $100 or so (luckily for you, Nerds On Call doesn't charge for estimates), if only I'd known what easy things to try before having someone out. Over the years at Nerds on Call I have discovered that there are some simple things that fix a surprising number of computer problems, and trying them before you call a computer repair company could save you time, money and frustration.

Shut Down your computer and Restart: Shutting down is a good first step for just about any electronic device that is frozen, has stopped functioning as it should, or has given you a cryptic error. From computers to printers, routers, even personal electronics like MP3 players and cell phones, you'd be surprised how often a random problem just never returns after a system re-boot. If your system is frozen, resist the urge to pull the plug. Pressing and holding the power button for five to seven seconds should cause your system to do a hard shut down. Make sure you restart the tower, not just the monitor.

Having Trouble With Your Internet Connection: When your internet network goes down, there's a specific order in which you should restart the various parts. If you have a high speed internet connection and more than one computer, you likely have a modem and a router. If one or all of the systems on your network can no longer get online, try a network 'power cycle' before you spend the next few hours on hold with your internet provider. Shut down all systems that can't get online, the modem and the router. Shutting off a modem or router often requires disconnecting the power cable. You'll know you've got it when the lights on the unit turn off. Turn them back on in the following order, allowing each device a few minutes to connect before moving on to the next: modem, router, and then computer(s).

Power Off: If restarting the system or device doesn't work, try shutting down and unplugging the tower from the wall before plugging it back in and restarting. If you have a laptop or other portable electronic device, remove the battery (if possible) to ensure that your system has fully re-booted.


Recreate the problem: This probably sounds counter-intuitive. Unfortunately, it's common for computers to encounter a rare series of circumstances that causes something to malfunction, and after restarting you may never see the error or behavior again. In order to fix a problem, any technician is going to need to be able to see it happen. If they can't recreate the problem, they won't be able to find the cause which will waste your time and possibly money, so make sure that you know how to show the tech exactly what's happening.

Google the error message: While this may result in an even more confusing wave of codes and cryptic information, some easy to fix problems result in really bizarre error messages. You may just need to change a printer cartridge or load more paper, or re-install a driver. If the solution to your problem seems to confusing, then at that point, you can call a computer repair company.

Run your anti-virus and anti-spyware programs: I know, I know, you hear this from me over and over. If you're encountering an odd error, pop-up, or slow system, updating and running your protection programs certainly isn't going to hurt.

If these tips don't keep you away from tech support, at least there's a good chance that it's worth calling a professional. If you (gasp!) are having trouble with your Mac computer, drop me a note for my list of what to try before calling Apple Care.

Video Transcription:

Hi everybody. I'm Ryan from Nerds on Call and today we are going to be 
talking about what to do before you call tech support.

So, one of the first things you want to do is turn off the device, whether 
it be a computer, a phone or a tablet. Turn it off and get all the way 
powered down first and then restart it. See if the error or the problem still
 exists.

The next thing you want to do is check the cables, if it's a computer and you
r monitor suddenly turns off or for some reason a USB device is no longer
 working, just go into the back of the machine and make sure everything is
 still plugged in, make sure they are nice and tight. One little error every
 now and then isn't that big of a deal but if Windows consistent errors keep 
coming up, that tells you that something's wrong.

So, if you get an outlook error or if your hard-drive suddenly gives you
 some beep or noise, you want to see what you can do to try to get that happen
 again. That way when you hire a professional to come look at it, you can 
tell them exactly what's happening.

Figure out what the error code is and type that in Google. Often times, you 
will figure out really quickly what the problem is. Whether it is hardware 
or software like for example, Photoshop just crashed and you got a blue
screen, then maybe you just have to re-install Photoshop and not have the
 hire a professional to fix it for you.

Best Computer Repair: Secrets They Don't Want You To Know.

Best Computer Repair Company, How To Choose Wisely.

Computer repair is like taking your car to the mechanic, at least for most of us. As much as I depend on my car, it's a mystery how all the parts work together to get me down the road. This lack of fundamental understanding of the car's inner workings makes me feel vulnerable and out of control every time the mechanic tells me what's wrong, and what needs to be done to fix it. If he tells me it's the flux capacitor, how would I know if I was being taken for a ride? That makes it especially hard to find a mechanic and finding the best computer repair professional puts most people in the same uncomfortable position. Here's my guide to the questions you should ask to ensure your trusty PC is in good hands.


#2 Who will fix my computer? Many larger chains outsource repair work overseas to reduce their overhead. This can make it difficult to get questions answered after service. Anyone who has spent an hour searching for their music files after having Windows reinstalled can attest to how frustrating this can be. If you're considering an independent repair person, what happens if they encounter a question or problem they don't know the answer to?

#3 Can I get a free fixed estimate? It frustrates me to pay for an estimate. In know it's broken. I want to know how much it will cost to fix it, not pay someone else to confirm it's broken. When I started my company, it was rare to find a computer repair person willing to look at your computer without charging something, but these days there is so much competition in the industry that free estimates are much easier to come by. What happens if the technician's original estimate or what he/she thinks the computer will require isn't going to work? This is not uncommon. When will you be provided with a new or revised estimate and can you decline at that time without charge?

#4 Do you charge by the hour, or do you offer flat pricing? If you pay by the hour, a computer repair technician is inherently motivated to work slowly. If they aren't initially familiar with your problem and need to research or work through trial and error, you pay for their inexperience.

#5 What happens if I have a problem after service? This is especially important if you are considering a small or one-man operation. If there's only one person doing the work and they're likely to be busy with another customer when you call, how long are you going to have to wait to get help? What sort of guarantee or warranty do they offer on parts and service? Make sure that the company stands behind their work before you give them your trust.

If dropping your laptop off at the shop makes you as nervous as leaving your child at their first day of preschool, contact me for more tips to select the best computer repair professional!

[transcript]Hi, I'm Ryan from nerds on call, and today were going to be talking about how to hire a computer repair professional. We came up with a list of things to look for when you're when you're hiring a computer repair guy. Now if you take your entire computer apart and haul it into a shop you might think that they're going to fix it there. But not always, especially if you go to a large retailer. A lot of times they will take it in and they will either ship it out to someplace else to be fixed, especially if it's a laptop or they will connected to the Internet, and somebody from another country will fix it.

Well if you're like me, I'm going to be a little bit more leery about somebody else but I've never seen before touching the stuff inside my computer. Like my pictures and my documents and things that I don't everybody seeing. Always ask who's going to be fixing it, where is it going to be fixed and how is it going to be fixed It's really frustrating to have to pay for an estimate. You already know it's broken, so why pay some body for the details. Basically, you want to make sure that when you get your computer fixed, you find out up front how much it is going to cost before they even start work.

Next you want to find out what happens after service is there warranty or some kind of guarantee? You want to make sure that after your computer comes back to you 30 or 60 days later, if the same problem occurs. What is the computer repair shop going to do about it? You want to make sure that you get it in writing or at least speak to somebody like a manager and find out exactly what is going to happen, if something goes wrong in the future.[/transcript]

Why You Should Upgrade Windows NOW!

Upgrade Windows now, seriously, we can wait...started yet...?

Your computer’s operating system is the most integral part of how your machine functions. It determines how you view and launch programs, how stable software runs, and how your desktop looks and functions. Whether you’re nursing a trusty Windows XP machine or have resigned yourself to living with Vista, the prospect of "upgrade windows" can be daunting. There are a number of reasons to consider making the leap.

Let’s face it, change isn’t always good. Anyone using Windows Vista can attest to that. It seems Microsoft is doomed to release a dud every decade; before Vista it was ME (Millennium Edition). No one would blame you for being wary of Windows 7, but it’s legit – I promise. If you’re one of the millions that still haven’t made the leap to Windows 7, here is why you should consider a windows upgrade:


New software programs are written for Windows 7. If you haven’t already found a program that isn’t compatible with your older operating system, that day is coming. Every piece of hardware that runs on your machine, from internal components like graphics cards to external components like monitors and printers, have software (known as “drivers”) that allows it to be recognized by your operating system. When the time comes to replace a piece of supporting hardware, you may find that there are not drivers to make it run on your machine.

Many users that are resistant to upgrading windows live with annoying errors and system crashes. These are often caused by bugs that are no longer a priority for Microsoft to fix, or incompatibility between a newer software program or device and your older operating system. Upgrading windows will typically fix these glitches.

More and more programmers are moving to Windows 7’s 64-bit architecture. Comparing XP’s 32-bit to 64-bit is like comparing a go-cart to a car. Both get you where you need to go, eventually, but the car will be more stable, faster and last you longer.

You may be wondering why I’d suggest you move to Windows 7 when Windows 8 is slated to release before the end of the year. When it comes to Microsoft operating systems, there’s no prize for being an early adopter. Windows 8 is dramatically different from all previous versions of Windows in appearance and functionality, being more like the interface you may be used to seeing on a mobile touch screen device (think, tablet or Smartphone). There are inevitably going to be early holes and bugs. Why give yourself the headache of finding them for Microsoft?

Finally, there is a small risk that the release of Windows 8 will make it harder to upgrade to Windows 7. When Microsoft released Vista it immediately stopped shipping XP. Consumer anger eventually persuaded them to allow Dell and other distributors to offer buyers a choice between XP and Vista when buying new machines, but if they follow the same model with Windows 8 you may miss out on the stability of Windows 7 if your system requires upgrading after the release of the new OS.

Use Facebook, Twitter & Pinterest to follow the candidates

Nerds On Call: Getting Political

From 24-hour news streams to Facebook rants about hot-button issues, the Internet allows so many voices to shout that it can feel like a lot of noise. Yet it also allows the candidates to present themselves and what they stand for, communicating with constituents in a way that is unparalleled. I searched out where to go to see what they have to say, not what CNN, MSNBC or Fox News wants me to hear.

The best place to start is at each candidate’s website: Use the candidate’s name followed by .com (not .gov as I anticipated). You don’t have to enter your email address if you don’t want updates; just click “Enter the Website” or “Continue.” Read updates from the campaign trail, choose to follow them via Facebook or Twitter and, if you’re inspired, you can make a donation or volunteer. Learn about their stances on topics that are important to you so you can make a more informed decision at the polls.

If you’re one of the more than 900 million people who regularly log on to Facebook, consider following your candidate of choice, or both if you’re undecided, by “liking” their page. You’ll get regular updates posted to your newsfeed and have the opportunity to join the debate among the more than 26 million following President Barack Obama or roughly 2 million following former Massachusetts Gov. Mitt Romney. You can even personally message the candidates — I’d love to hear if you get a reply!


YouTube allows the opposing camps to post videos describing where they stand on issues, motivating followers or bashing the other side’s position. You can also view ads if, like me, you use your DVR to skip them during your primetime TV watching.
Pinterest profiles are image-heavy and primarily focused on personal interest. For example, each candidate’s page maintains links to recipes. Romney’s page is run by his wife, Ann. This medium appears to be the candidate’s way to connect with constituents on a more day-to-day level, centering on family, personal lives and behind-the-scenes photos from the campaign trail.

When politics are involved, it’s difficult to tell fact from fiction when perusing the latest sound bites. Enter Politifact (www.politifact.com), a Pulitzer Prize-winning website run by the Tampa Bay Times. It claims to be your nonpartisan fact-checker when it comes to just about every public political statement out there. The “Truth-O-Meter” lets you browse by subject or truthfulness, from True to “Pants on Fire,” with links supporting their judgment of accuracy. The mobile application lets you track the progress of the campaign, even after it’s over, to see if the winner follows through on his promises once elected.

If you spend more time on your smartphone than your computer, Pulse (www.pulse.me, free) allows you to set up a custom reading list of RSS feeds, from news sites like Fox News or The Wall Street Journal, to your favorite blogs. Politico (www.politico.com, free) delivers late-breaking headlines, analysis and opinions about the 2012 elections to your mobile device. You can even download content to your phone, in case your connection’s sketchy.