Online Computer Repair: Is It Safe?

Online Computer Repair: Is It The Force or Magic?

These days, we want everything fast, from food to computer repairs. If you've seen the TV ads for iYogi.net, you may have wondered, "How can a tech in India fix a computer in Nantucket?" I'm here to unravel some of the mystery of Internet-based tech support or online computer repair.

Whether you take a faulty computer to a repair shop or have a tech come to you, it can take days or even weeks to get your system back on its feet. The major benefit of online computer repair is that in many cases it's immediate. Answer a few questions, click a few buttons on your computer, and you can often have a tech working on your system while you make dinner or catch up on your scrap-booking. It can actually be quite fun watching a remote desktop session in progress.

Many companies, (including ours) offer extended hours for their online computer repair, allowing you to fit computer repair around your schedule. Besides, if you have to have your computer fixed, it's a slightly less distressing experience if you don't have to get out of your pajamas and bunny slippers.

But there are some drawbacks to having your computer fixed remotely. A tech working from afar can only fix software-related issues, involving viruses, spyware, program corruption and operating-system glitches. While these account for the majority of repair issues, lots of problems will require you to be a more active participant in the repair. If you suddenly can't print, for example, the tech probably will need you to check wires and do a manual restart before he or she can install drivers, etc. If you're unable to get online, expect to spend some time on the phone while the tech walks you through basic troubleshooting.

If your computer needs hardware replaced or upgraded, techs likely will be able to diagnose the issue. But to get it resolved, you'll need to have a tech put hands on your machine.


Choose wisely when contracting a company for online computer repair. Many companies require that you provide a credit card number up front, and they'll have virtually unfettered access to anything stored on your computer. To research companies, get recommendations from friends or family, use online review sites, and Google the company's name. For more computer-security tips, see the Federal Trade Commission's OnguardOnline website at OnGuardOnline.

The reality is that dropping off your computer at a repair shop isn't any safer than online computer repair. When you're in front of the machine, you can see exactly what the technician on the other end of the line is doing. This actually may give a little more comfort to those of us who like to retain a measure of control over the process. A remote desktop repair might be perfect solution to your next computer tune up.

Do you have any computer problems, you'd like to fix right now? We would love to look at your computer for free. Click here to get started with online computer repair today.


[transcript]Hi, I'm Ryan from nerds on call, and today we're going to be talking about online computer repair. These days we want everything fast. Fast food, fast computers, fast everything. So it's kind of a pain when you have to take your computer into a shop to get it repaired.

Well, that's the beauty of online computer repair. Now you can connect to somebody on the internet and have them fix it for you, while you make dinner, or finish your scrap-booking, or whatever you like to do. Just watch Star Wars again.

Despite the on-demand service that online support provides, the only problem is, they can't fix anything hardware related. So hard-drives, cracked screens, printers, all of that stuff can't be fixed online. But one of the cool parts is, if you got a virus, or spyware, or something like that, you can sit back and watch them as they control your computer while it's being fixed.

A lot of people are concerned that online computer repair isn't as safe as taking it to your local computer repair shop. Keep in mind, that a lot of major retailers are already using online repair to do the work for their people in the stores. So you don't have as much risk, because you can sit there and stare at the screen, as somebody is fixing your computer for you. Unlike when you take it into a repair shop and they take it into the back room.

I'm Ryan from nerds on call. Thanks for watching.[/transcript]